We said I do

Robert and I were married Oct 2019 - and had a blast.

From the getgo, it was important to us that we walk away from the event feeling like it was very much “us”. And that we hoped our guests would have that same recognition.

So what, exactly, would make an event “authentically us”?

1. We wanted it to feel like you knew it was an event, so not too informal, but not pressured about what you were going to wear, say, or dance like, so not stuffy.

2. We wanted it to feel recognizable, so retain roughly the structure of a ceremony, but wanted to create a meld of the cultures that run in our families, so not hew to any one tradition.

3. Many were traveling in to New York City to attend, and so when we were searching for a venue, we sought out a place that would feel like it could only really be in NYC.

The Metropolitan Building was the first piece in our puzzle that fell into place - it set our date (a neat, memorable pattern in either way we write dates: 10.19.2019 or 19.10.2019)

 

The logistics of it all:

Wedding planning could have been a huge headache… The generous gifts of many many many others who shared the fruits of hours of labor came to our rescue. I pulled a variety of pointers and examples together into a Template I am (perhaps overly?) excited to share with anyone who announces their engagement. Key for me was having a list of items laid out that I would not have even realized needed a decision.


Creating wedding touches made for a fun spread of projects, in a variety of media:

Take a listen through the initial playlists we handed over as general inspiration / soundboard to DJ Mulry, of 74 Events, who took it and added his own flair.

Once it got to dancing, he knew exactly how to keep us all going and read the room exceptionally well.

 

Here moments of the day - shot masterfully by Natasha Ilana Photography

And additional behind the scenes:

Travels

My family took up trekking as our activity of choice since we moved to Asia in 2004, where traveling options were more available to us as a family, and I can't be more grateful.  The places we have seen and the people we have met inspire me, and have given me life lessons to boot.  These insights drive my design, especially my empathy-guided Needfinding process.  The glimpses here are in no particular order, and span a number of the places we've been to. It's a snapshot of a world I can't wait to discover more of.

map.jpg

What is "Design"

← Back to Musings

The World of Design

January 2014

Brief overview of the different sectors in the design world, and ways to navigate the various different definitions that exist.

Presented to inCompass in Phnom Penh, Cambodia.

Planning to overhaul this to a more annotated deck.

← Back to Musings

Team management tools

← Back to Musings

Managing Teams: digital software options

June 2012

Task management is a cornerstone of a successful team/organization/your own work load. 

Here I put together a brief overview of things to consider when working with a team of people, using Asana as an example of how to create a workflow.

Presented to Stanford Product Design Student Association

← Back to Musings

Saving your word-heavy PPT

← Back to Musings

Pecha Kucha on Presentation Design

In November 2013

Sitting before your screen the night before a presentation is due, looking at 100+ slides that have only just had their copy dumped into it, cramming text and images in a big jumble, can be a harrowing experience. Here I present a couple quick ways to visually organize your slides.

Presented in Phnom Penh, Cambodia.

← Back to Musings

Things I'm still working on...

IMG_20131206_004434.jpg

a) the obvious one: being more consistent about writing and posting. You'd think four years in of failed attempts one would start noticing what will help me be more successful. Then again behavior change is the holy grail now, isn't it. 

b) getting those thoughts typed up. So one thing I have actually realized is it's good for me to write things out long hand (and also that thoughts come quicker when I'm sitting listening to other people talk about a completely unrelated topic. I'll let the behavior scientists duke it out as to why that may be the case).  But once jotted down, I get squeamish about typing it up. As I type, things either begin to make sense and I get ahead of myself and start searching the web for related articles, or things get a bit more obfuscated and I worry my recurring insomnia's toll has finally come to make me pay my dues.

c) what's my system for blog titles going to be? Haven't quite figured out yet how to cull the sweet 5 to 7 word phrase that neatly circumscribes my particular post's content.  Particularly if part of me keeps looking for that "consistent" look... as if anything in my life is consistent.

Source of Inspiration: designers' knowledge share

We met with part of the team at Proximity Designs last week.  Proximity Designs produces products for rural Myanmar farmers; everything from product concept through to manufacturing happens locally.  We were stoked they were swinging by Cambodia, and we spent a day exchanging our experiences, aspirations, and ideas around development in South East Asia.

In particular, we were keen on learning more about Proximity's experience building a culture of design thinking practices in their local team mates.  How did the design methodologies the team leaders employed in their product designs affect their efforts to create a cohesive multi-cultural team?   How does the methodology change to incorporate the cultural norms that exist in Myanmar?  How did aspects of our methodology that piggy-back on cultural norms which already exist in western team mates morph?

The other part of our day and evening was spent learning more about the rapid pace of change in Myanmar. Hearing Aung Ko Ko, their senior product designer, speak of his conviction to be an instrumental part of his country's change was awe-inspiring.  Here is someone who is dedicated to his country.  He, as a maker, has found ways to affect change across industries. Their team is not only creating products that make people's livelihoods better, but their team is also paving the way for a new way to think in Myanmar. 

 

Why I will return

This is not a post about any hard ships I've faced here in Cambodia, or any frustrations I could possibly have after two months about our work and the prospects of success in our initiatives.

This is, however, a promise to the places I've left in Europe and in the US.  

My work, after this stint (however long it turns out to be), is back in the West. I like to imagine it's not for selfish reasons, although I might circle back to that.

It's not because of lifestyle amenities; my parents raised me well I guess and I'm handling myself ok on a shoestring budget (more on cash here).  But it's this: Making change means making waves that ripple through every stakeholder and all those even tangentially related.  And sometimes those ripples raise eyebrows.

I believe that iLab is doing groundbreaking work in the development sector, and I am honoured to be a part of it.  But there are other problems in education and community engagement that will not be met with as open arms by all as poverty alleviation and economic empowerment (for the most part) are.  And living in South East Asia has made me that much more aware that the political context you find yourself in will, in these cases, very strongly affect your ability to affect change.  Naive as that sounds, it's been easy living in the world of consumer products, medical devices, and services to keep the gaze strictly focused around the more immediate legal battles.  It took a fairly random re-discovery of Howard Zinn's speech on civil obedience, and a conversation with Aung Ko Ko, of Myanmar's Proximity Designs, to remind me of what great opportunity a democratic existence truly provides.

It is a right to cherish, this ability to stand up and say, I believe my child deserves better, go out and find like-minded individuals and next thing you know run a new company and discover there were many parents, in fact, who believe the same.  And that is a privilege I want to take advantage of. I want to be able to focus on working through the difficulties of the problem of education, without an added layer of complexity of having to consider the implications of my actions. Implications in this case meaning punitive retribution.

So yes, perhaps, selfish. But the other important reminder of the week:  personal story matters.  Cambodians here, Cambodians who are fiercely proud of their country and the progress they have made, make me excited to work alongside them on their behalf.  But it is, at this point, on their behalf.  My story here in Cambodia is a story of my learning and honing a process, it is not yet a story of my mission to change [insert here].  And as I have more time and more exposure to muse about the issues and ways to impact here, I will better tease out where my story aligns.  I remember trying to explain this very concept to students at Stanford at Wellstone's first community organizing training... and here it is, resurfacing to teach me the very same lesson.  Ultimately, I believe I'll return to either the US or to Europe to live out my personal story and the changes I want to see in this world.

Answering the doubters: why work on social impact abroad

My friends react first off with excitement on my behalf, and encouragement.  Always grateful for that.  After the emotional support, two questions that come up a number of times since leaving for Cambodia, and two things I myself used to be wary of:

> why go; you know you’re just part of a corporate machine to line someone’s pocket (and the less cynical: what makes you think you are actually helping these countries)

While still studying Anthropology, and looking at opportunities for the summer and beyond, I was frustrated at the social development model.  The lack of efforts towards cultural understanding in these outfits that would pop up in rural communities astounded me. 

Then, too, comes the question of measurable impact.  Back in college, going on social impact trips was very explicitly a learning opportunity. It was meant for us young ‘uns  to meet people to inspire us. To meet people and have experiences that would drive our passion to incite positive change in the world.  It was a given that our two weeks in the field would not, in fact, change the farmer for the better (although there is the argument that a consistent flow of excitable college students working on a project can in fact sustain a long-term goal).

So at first the choice to come here to work full time does seem suspect. But my job here addresses both of these points.  iLab champions the human-centered design methodology — the idea that it is not only feasible but advisable to work towards understanding the end user when designing a solution.  And iLab’s goal is to change the way social develop projects work; its vision is to foster building holistic solutions that counteract the way money is currently flowing into the black hole of charity and philanthropic shoulder-patting. 

The fact that this team of innovators is acutely aware of the short comings of our current NGO sector and in turn focus their energy towards changing the system piqued my interest.  Mine will not be the hand that feeds the poor. Not directly, anyway. But down the line I hope to see a change in the way solutions are implemented in the philanthropic sector, and I’ll be proud of the work I’ve done here. And I get to do that by designing products and services! It doesn’t get any better than that.


> there are so.many.people.here in the US that need help — why leave for a different country?

 Given that I am planning on coming back to the US to work after this fellowship, my coming here in the first place could be seen as merely a step along the way towards solving US issues.

I, in a sense, am coming to learn about the extreme users of the social community — those who are in the “base of pyramid”. Those whose poverty extends beyond any existing social net.  Extreme users oftentimes are a gold mine for designers, because through conversations about their lives, I can arrive at insights about behaviour, about products, about attitudes, that are universal to all.  It is simply another form of the expand-contract model— in this case, that one slice of information, the extreme user, opens up the door to the, oftentimes more subtle, information pertinent to a vast majority.  

My work here is laser focused; basic needs are not being met, and yet millions of people on this planet have still found ways to survive.  This constraint, that people’s daily efforts surround the very basic necessities my fellow expats easily take for granted, in turn opens up a whole new plethora of behaviours, attitudes, and work-arounds.


In a slightly more abstract sense— I am helping the US, in the long run.  We are truly in a global community these days. Individuals from one country are collaborating with people in virtually every other corner of this globe. And political beliefs aside, it is in our human nature to thrive within a community, which means helping a community member out.

The idea that we can simply muddle our way through our own lives, “minding our own business” is laughable given that we, politically & economically, are not in fact “minding our own business” — human kind has been traveling for trade (and cultural exchange, and political refuge, etc etc) since we had feet to walk with and food to carry along for the ride.  Given how easy it is to distance oneself from geo-political messes (in the US, anyway; I’m sure war-torn countries will tell you otherwise) it’s easy to be unaware of how inter-dependent we all are.

We know diversity makes for a more successful team; and so working on these wicked problems of the world (economic sustainability, environmental sustainability, to name just two) will require a level of diversity we haven’t always been comfortable with.The more we lift diverse communities out of poverty, the greater the chance these individuals will add to the global conversation. And the more voices we have, the more truly innovative solutions we can create.

Why go work in a developing country?

Why come do what I did in the US in Cambodia?

Human-centered-design methods and tools give a framework to the things I realize now I’ve always believed in and in one way or another strove to live by.  That whole emotional intelligence / empathy-driven work thing.

And to become even better at it takes constant iteration. The greater the number of ways (and the degrees to which these ways differ from one another) I engage with my craft will determine how good I am at it down the line. 10,000 hrs is the mantra that ppl carry on about — & that’s fine.  But I will add that experience is the result of more than just time and effort (assuming that effort means both level of engagement and quality). Circumstance and in this case diversity will determine how well I understand how to do what I love to do.

And so I am here to learn. I’ve just begun applying this process consciously, deliberately, to my daily practice and to the work I do for others.  I believe my time in Cambodia will allow me grow much faster.

Things happen in a microcosm here. The factors that influence the product or service are on a tangible scale, and the impact you can have with a successful product or service feels significantly greater. 


Of course, you can spin the argument 180 degrees, too, and say that coming here to implement human-centered design is an exponentially more difficult and nuanced endeavour than my work was in the US, and as a result a worthy challenge.  In one sense it is easier to stay in a “child’s mind”, as the culture here is much more blatantly different than one’s own.  But at the same time, it is harder to pin point the subtler bias that creeps into synthesis, and to resolve the issue should you even recognise it. 

It appears we are still in the process of establishing that the methodology we use and the services we provide are integral to success in product and service design for social good.  Particularly when it comes to conversations around what to change about current approaches in this sector. It is a sensitive topic to push, tricky because who are we to say that those who have left their cushy lives in the West to help others haven’t been targeting “user needs’ properly?

Learning the right language to use in the non-profit sector will make me better at translating between groups of people, something that is top-priority in empathy-driven design.

A good reminder

Hah. so here it is, a month into my contract in Cambodia, and I'm not doing too well on the "let's start a blog about design / social development / my life" resolution.

I've got it in bits and pieces, I have thought scraps that are floating around across Evernote, Asana, and Squarespace blocks of text.  But what's keeping me?

(other than the usual procrastination suspects, and personal inhibitions)

two things I want to touch on: 

I looked over my notes. I had listed things like "reflect on 1st week" "what was the farm stay like?" "get on to that 1-month reflection!" -- wholly unhelpful, in the end. And I realized why -- time is a great marker of progress, in many ways. Time is a tool we use so we can from one person to another coordinate and collaborate.

Building a story means more than a slew of "and then..."'s.  A story presents a reason to follow along, and at the end there is something to be learned. A story presents a take away.

A story in the case of this blog is key not because I'm trying to persuade anyone of my opinion, or intending to present ideas with a call to action for any semblance of an audience (at this time).  In this case, the story is meant for me.  As I look over my notes, I needed something else other than the date to help me make sense of it.

This is a classic case of failing to implement the very principles you live by and champion to others.   I have to remind myself of this same practice when building presentations at work, and it was a wake-up call to realize my knee-jerk reaction is still to grab for that low hanging fruit of "and then..."'s.  Which ironically end up not being the easy way out at all for me.  For some it is an entirely sustainable model (in terms of volume produced).

I want to be able to look back over my posts and see how my thoughts on social innovation have grown, how I have honed my craft, and what I have learned from my new team.  These are concepts that are way beyond my having spent -x- amount of hours doing -y-. 

At the same time, I have to also let go of the idea of the "full thread" of this story I'm building here in Cambodia as I am writing it.  I am constantly second guessing a statement I write because I haven't figured out the connection it has to previous thoughts, and implications it has on my work. 

Instead, here's to writing shorter blurbs, to be fit together later. 

 

Ok, this time for real.

So how many people have I told of wanting to write down my thoughts more regularly and post them as an exercise to finish thoughts and ... well, keep my thoughts going? 

Probably dozens. And usually I would finish my little spiel with a, "and now that I've told you, I'll feel obliged to follow through! It's accountability!"  And yet, here I am, just now typing up/migrating evernotes / and mulling over things anew.

Looking back, I see how the events around me helped grow my understanding of how we as a community of creators (in any given industry) are getting it right, and are at times learning from our attempts to get it right.  The internal debate about which it is (have we hit it on the nail this time, or have we learned something interesting when we really didn't) is growth in and of itself.  I probably draw too broad a correlation between industry practices & my own budding take on the design process.  But at least I know that's just what I tend to do... and so I might as well try & hone that.

That said, I haven't been really good about posting my thoughts... so the honing thing hasn't really happened yet.


drafts drafts drafts

drafts drafts drafts

Things I've tried:

  • Recording myself.  A friend of mine in college would whip out his phone and record friends who he thought were making interesting comments. I wish I'd done that more. That said, as soon as I remember to, and in fact do whip out my phone, I start to ramble even more than usual. You think my tangents are hard to follow in conversation? You should hear me debating myself when walking along a street on my own.
  • Giving myself a deadline. Designers love deadlines, right? Because they force you to start, right? Wrong. If you set your own deadlines... you just push them out. Asana's little red tint to the date seemed daunting at first. And then I would move it out a month and boom! See how easy that got taken care of. 
  • Keep tabs on the articles I've read.  The intention was to jot down a few lines of thought after reading an article and posting them, and I think I ought to still do that.  But a quick article grab between bouts of work means I already feel I've used up my "break time" by reading the article. I needed to give my thoughts proper time to form, my reaction needed to be a true line of thought that weaves through the article. To not give it that time seemed to doom my thought, and it felt disingenuous.  A first reaction is great, sure. But ought my comment/review of the thing not be laced with something deeper? With links that tie to other related fields, with links to more credible sources to bolster my impression? 

 

 

Things that deter me from writing posts: 

  • Wanting to have references on file. As easy as it is to simply google a phrase and see if that article I read that one time pops up, it's still enough to halt my fingers pre-keystroke.
  • Has the moment passed?   I feel truly half-way between those who gre up with the invitation to reflect, and ask questions in retrospect merely out of curiosity, and peers who believe in impulsively cull learnings from an experience and by osmosis internalize it. Just learn by doing, already!  I have already taken in the knowledge gleaned from word or past act... it's been absorbed into the core of my being... right?

 

 

my top 3 user experiences

When things run smoothly, when there are no issues, it is easy for experiences to recede into dim, dark corners of memory. Why remember them, when it went well? 

Since jumping from observing and commenting on our quirky cultural tendencies in Anthropology to actually trying to design for them in Product Design, I've come to savor those moments when things do just work.  

Designing the interactions that matter ties all my past experiences together: whether I am about to design a physical mechanism for a device, or help a company implement a more successful service, the question is: how can we pinpoint what will make a moment work for all sorts of different people?

Just as it's a good practice to articulate what you're grateful for in the day-to-day, I recently was asked to list my top user experiences. My top 3: 

  • Samsung Tocco Lite showcased a fresh (or at the very least underutilized) approach to a New User Guide.  Disguised as a book, Samsung takes someone on a step-by-step tour of where to insert what, and what to expect on the screen the first time you turn it on.  This walk-through takes its time and still wouldn't take much longer than the time it takes to untangle the plastic thingies or wrestle pieces out of foam of traditional packaging.  If you wanted to, you could simply flip through and assemble right away.  But this is a successful invitation to "skim" the book for Samsung-specific offerings; much more tangible than the tiny little ride-along manual we get with our other electronic purchases.

  • Google recently updated its Android Mail app, and at first I was slightly perplexed by things, but it looked simple enough and I kept using it per usual.  A day or so into the update, a little message popped up in an opaque box as an overlay on my first two messages, letting me know, "Hey, if you tap on the square next to the email title, it'll select it. You can select multiple emails." Either this was an automatically timed gimmick, or perhaps it noticed my continued efforts to select by tap and holding over a single email, and then deleting it. Each email, separately.   Either way, the message felt un-intrusive and welcome.  Kind of like when you go to a hotel and find, right next to the telephone, the instructions on how to set up that morning wake-up call. That "it's right where you need it" is a much trickier question when it comes to the mobile landscape.


  • USAA's strength in online banking services makes it a continued top choice for me, and with their new stab at their Android app, they now make it a pleasure. I'm sure there are other apps that use similar swipe and glide motions, but since I use this app a fair bit it has stuck with me.

    The different action options are always readily available, and when choose one, there is a softness to the title/content switch that I may have seen on iOS apps, but not since switching to Android.  The responsiveness to my touch (slight gradation changes, and an instant color change when I select a different type of bank account) was for some reason a delightful surprise to me.

 

Portfolios portfolios

Portfolios.  What does it look like for me to approach projects from different angles?  Maybe it's fine we never spent any energy on documentation, as I'm only now defining what aspects I want to bring out in a given portfolio.  That said, do our little design sprints have the depth to sustain my proposed spins on what I accomplished?​

In essence, absolutely.  But I hesitate to sink in the time necessary to relive something that was a challenge to long ago.  That time is well spent, in the end; any follow-through I have is vindicated by a completed page.​

The essence of the ideas we ran with in past projects for the most part still hold true.  Expanding how much I describe the behavior change possible with these projects is exciting, although I wonder whether there is a whole treasure trove of tools and existing schematics out there I have been missing to utilize in the design research component of my work.

The Plan

So. I keep telling myself I'm ready to be accountable as only a proper blog can make me, and yet it has been months since that initial conversation with myself and I have yet to post a proper segment of my ramblings.

Because I am a rambler, and I imagine the beginning bout of posts will be more conversational than a decent read. My friends are crossing their fingers writing a blog will lead me to finish my thoughts, and make their task commenting on writing I send them to edit a little bit easier.  

What am I waiting for?  Not sure, exactly.  But I think, with everything else now past me (finally graduated [B.S. Product Design], finally went back home for an extended visit [Berlin stayed cool, thank goodness], finally finished [a few] of my personal side projects), it is time I take this seriously.  Mostly because I know myself well enough to realize if I'm to dive into the job search (more on that in the next post), I need something along the way to keep me on my toes. 

With that, I thought I'd present my personal management plan, just to get things going.  Here's to honing skills. Cheers!


gmail.png

currently, most of my communications arrives to me in my email account.  I've become pretty convinced of the GTD (see poster at bottom of this post) method.  Tasks, notes and articles I forward to other management tools. communication I try to answer right away, or immediately boomerang it to pop back up later in the day for me to process.

Asana has been a great task management system for me; I've used it both as a groups management tool as well as my personal organizer.  I won't go into all the product details here, but suffice it to say I can just dump my mind of all my lists. …

Asana has been a great task management system for me; I've used it both as a groups management tool as well as my personal organizer.  I won't go into all the product details here, but suffice it to say I can just dump my mind of all my lists. I still jot things down on good old paper, but I then filter them when I move them to Asana.

Evernote has been a good tool to compliment my GTD implementation with Asana. Evernote is where I store the photos my parents send me, the articles I find interesting to reference later, and the notes I write myself on my objectives, motivations, an…

Evernote has been a good tool to compliment my GTD implementation with Asana. Evernote is where I store the photos my parents send me, the articles I find interesting to reference later, and the notes I write myself on my objectives, motivations, and other miscellaneous discoveries of the day to day.

GetPocket has been my most recent addition to my routine: I tried other read-later apps and sites and in the past none of them stuck, but the integration of multiple platforms makes it easy to keep using GetPocket. The part I like in particular is t…

GetPocket has been my most recent addition to my routine: I tried other read-later apps and sites and in the past none of them stuck, but the integration of multiple platforms makes it easy to keep using GetPocket. The part I like in particular is that when linked with your GCal you can publish a neat calendar of your past readings, for anyone interested in similar topics.


for the next couple months, I will be looking for a job.  My top strategies are:

I've invested in my education, and I believe in it. I gladly take on the responsibility to impact my community and society meaningfully, and am looking for an occupation that will facilitate that.  The alumni network is one way for me to stay n…

I've invested in my education, and I believe in it. I gladly take on the responsibility to impact my community and society meaningfully, and am looking for an occupation that will facilitate that.  The alumni network is one way for me to stay not only connected to my peers that have done this very same, but also to ask about what's going on in a variety of industries. I know what it is I love about what I do (more on that in a subsequent post), but what I can do can be applied in a wide variety of industries-- we'll see where I land!

LinkedIn has become much more than simply another platform to reach out to potential employers through your existing network (mind you, it's phenomenal at that).  The increasing number of groups and discussions that LinkedIn facilitates makes i…

LinkedIn has become much more than simply another platform to reach out to potential employers through your existing network (mind you, it's phenomenal at that).  The increasing number of groups and discussions that LinkedIn facilitates makes it a good resource for to delve deeper in your are of interest.

And then there's good old-fashioned face-to-face networking. I am excited at the prospect of having the time to go to the events on this campus I've spent the past 4+ years of my life.  GSB event with a renown entrepreneur? I'm down. MS&am…

And then there's good old-fashioned face-to-face networking. I am excited at the prospect of having the time to go to the events on this campus I've spent the past 4+ years of my life.  GSB event with a renown entrepreneur? I'm down. MS&E professor about to wax lyrical on the new tools he's discovered work for management? I'm already signed up. 


So if I were to sit in front of the laptop all day and simply be either reaching out/ applying to or waiting on contacts and job prospects, I'd go mad. In addition to a part-time job to cover the bills, here's the (rough) plan so far:

daily sketching was something I had down in 8th grade and then forgot along the way. Beyond keeping my sketching skill fast n loose, it will allow me to create that little nook in the day to use a different part of my mind

daily sketching was something I had down in 8th grade and then forgot along the way. Beyond keeping my sketching skill fast n loose, it will allow me to create that little nook in the day to use a different part of my mind

I'll also keep working on that list of side projects. While I won't have access to the fantastic machine shop on campus (as in this pic), there's enough I can do by hand and in the garage out back to keep me busy.

I'll also keep working on that list of side projects. While I won't have access to the fantastic machine shop on campus (as in this pic), there's enough I can do by hand and in the garage out back to keep me busy.

And this is probably the most important one: take the time to reflect.  Throughout my courses at Stanford there were a few that built it right in (log books, when I did them properly, kind of did that for me), but unless I make a concerted effo…
And this is probably the most important one: take the time to reflect.  Throughout my courses at Stanford there were a few that built it right in (log books, when I did them properly, kind of did that for me), but unless I make a concerted effort now to make it a habit, it'll be on a list of new-years-resolutions-never-done.